Never-ending quest to improve customer service
Sedona Public Library (SPL) strives to provide the best possible service for library patrons. Every effort is made to train staff and volunteers.
Scott Sanicki, Head of Circulation at SPL, recently presented a workshop for volunteers at Sedona Public Library in the Village (SPL-V). This informative training session highlighted procedures for circulating materials, as well as placing holds for patrons.
SPL also offers a mentoring program for volunteers. In addition, all library employees attend a weekly staff meeting to learn about e-readers, online data bases, the Arizona State Braille and Talking Book Library, and the Veterans History Project, just to name a few.
Library employees are encouraged to attend professional conferences and meetings. In November I attended the Arizona Library Association Conference in Tucson.
The conference provided me with opportunities to learn about the future of libraries and to network with other librarians. At Sedona Public Library staff and volunteers participate in professional development to better serve library patrons.
The next Arizona Humanities Council program is Wednesday, Dec. 14, at Sedona Winds Retirement Center, 405 Jacks Canyon Road. The program begins at 1:30 p.m. Reba Wells Grandrud of Phoenix will present “In Their Own Words: Overland Diaries of 19th Century Westering Women." To learn more about women traveling on the Oregon Trail and the California Trail in the mid-19th century, attend this informative presentation.
The program, funded by the Arizona Humanities Council and the Friends of the Sedona Library, is free and open to the public.
As part of the ongoing Sedona Public Library in the Village Rotating Artist Series, Jim Peterson will display his artwork at SPL-V beginning Tuesday, Dec. 20.
The exhibition entitled “Double Vision: Real and Imaginary Images” features photographic images rendered on aluminum panels, stretched canvas, or traditional inkjet photographic papers. Meet Jim Peterson during the artist’s reception on Wednesday, Jan. 4, 4-6 p.m. at SPL-V. A portion of the sales will be donated to SPL-V. You will be amazed by Jim Peterson’s incredible talent.
Patrons frequently inquire if we accept donations at SPL-V. As a matter of fact, we need donations for the Village book sale scheduled for Jan. 20-22 at the Village Fire Station. We accept hardback books with dust covers, gently used paperback books, CD books, music CD’s, DVD’s, and VHS tapes. All materials should be in good condition. We do not accept textbooks, medical books, or sets of encyclopedias.
Due to limited storage space at SPL-V, please call the library at 928.284.1603 before you bring your donations during library business hours. All donations become the property of the library. Proceeds from the Village book sale will support library services in the Village. If you are interested in volunteering to help with the Village book sale, please contact SPL-V at 928-284-1603. Volunteers are needed to set up, sell and re-stock, and pack up. Look for more details in the January issue of The Villager.
Finally, I would personally like to thank everyone who has contributed to the overwhelming success of Sedona Public Library in the Village this year.
SPL-V is located at 7000 Highway 179, Suite C-102 in the courtyard of Tequa Plaza. Hours of operation are 1-5 p.m. Tuesday through Friday and 9 a.m. to 1 p.m. on Saturday. We are closed Sunday and Monday. For more information or directions, please contact Cheryl Yeatts at 928.284.1603 or email email@example.com.