New partnerships established at VOCA

'Taking more control of the times we remain open will ensure that we do not compromise the other necessary tasks that the administrative staff need to fulfill during their working hours ... Our overall objective is to improve customer satisfaction and office/business efficiency'<br /><br /><!-- 1upcrlf2 -->Gwen Hanna<br /><br /><!-- 1upcrlf2 -->VOCA President

'Taking more control of the times we remain open will ensure that we do not compromise the other necessary tasks that the administrative staff need to fulfill during their working hours ... Our overall objective is to improve customer satisfaction and office/business efficiency'<br /><br /><!-- 1upcrlf2 -->Gwen Hanna<br /><br /><!-- 1upcrlf2 -->VOCA President

VOCA started the beginning of this year with our HOAMCO partners.

Our contract did not take effect until January 1st, but various personnel from HOAMCO made several visits during December to understand our systems and processes and get started on the transition.

Although not yet fully completed we have started to turn our Homeowner Association's general management responsibilities over to HOAMCO including administration and compliance.

Deb Brewer has been assigned by HOAMCO as the Community Association Manager for VOCA.

Actually we are very fortunate that Deb requested this assignment because she has worked at the Village of Oakcreek offices of HOAMCO at Bell Rock Plaza for the last three years.

This is a huge benefit for us because she has no learning curve getting to know HOAMCO's culture.

Additionally, she was the Account Manager for ten key accounts in the greater Sedona area, which would indicate that her pre-acculturation to the larger populace should mean an accelerated understanding of our VOCA community.

Although she has been spending part of her time in January transitioning her other responsibilities, effective Feb. 1, she will be dedicated full-time to VOCA and working out of our administration office. We invite VOCA members to please stop by the office and welcome Deb to our VOCA family.

For those who have wondered or asked: The services we have been providing to our VOCA members and the greater community will not change, and all inquiries, requests, and issues will still be handled in our VOCA office.

However, our drop-in hours, which have always been from 10 a.m. to 3 p.m., will be more diligently applied. We would like to be more disciplined about honoring these times for two important reasons:

First, this allows the administration team to dedicate the five open hours to the community with the goal to improve our customer service.

Second, taking more control of the times we remain open will ensure that we do not compromise the other necessary tasks that the administrative staff need to fulfill during their working hours.

Of course, people who are unable to visit during our office hours can schedule an appointment to meet at a time of their convenience, and for emergencies, the staff will only be a phone call away.

Our overall objective is to improve customer satisfaction and office/business efficiency.

What this partnership with HOAMCO means for the VOCA Board is that we can relinquish our general management responsibilities of the HOA to HOAMCO and go back to being strategic asset managers to the overall enterprise.

Board members past and present, have been doing an excellent job overseeing this complex master plan community.

Now, with the HOAMCO partnership I'm confident that VOCA and our constituent community will only get better.

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