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From the left, Elaina Avila, Jennifer Noss and Amber Presmyk are masked up and ready for duty at the Cottonwood Public Safety Communications Center. Adjustments for the staff have included additional health questions in screening callers and finding ways to get errands such as shopping done while working 12-hour shifts as stores reduce their hours. Courtesy photo

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Asking people over the phone about personal health circumstances never gets easier, emergency dispatchers say.

By Jason W. Brooks May 29, 2020
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