Staff Members and Writers

Christopher Elliott
Independent Columnist

Christopher Elliott is the chief advocacy officer for Elliott Advocacy in Sedona. Email him at or get help with any consumer problem by contacting him at

Recent Stories
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Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

By Christopher Elliott September 26, 2023
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Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

By Christopher Elliott September 6, 2023
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There's one thing Jerry Slaff won't do when he travels to Edinburgh and Dublin this fall: He promises not to complain.

By Christopher Elliott August 20, 2023
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Robert Kraus encountered the worst junk fee ever on a recent visit to Washington, D.C. That's when his hotel added a surprise $20 "Daily Mandatory Destination Charge" to his bill.

By Christopher Elliott August 5, 2023
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When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

By Christopher Elliott July 30, 2023
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When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.

By Christopher Elliott July 9, 2023
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Airline seat selection fees are one of the most hated surcharges in the travel industry – and they should be illegal.

By Christopher Elliott June 3, 2023
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When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?

By Christopher Elliott May 21, 2023
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Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund?

By Christopher Elliott May 14, 2023
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Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error cost her $222. Can she get her money back?

By Christopher Elliott April 23, 2023

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