Christopher Elliott is the chief advocacy officer for Elliott Advocacy in Sedona. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help.
When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?
Something went wrong with Christine Miller’s solar panels. Now the company that was supposed to install them has sent her a bill. Does she have to pay?
annick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?
When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?
When Michelle Fiorelli wins a battery-powered toy car in a hotel sweepstakes, she looks forward to receiving her prize. But almost four years later, she’s still waiting. Will she ever get it?
When Douglas Himberger buys tickets on Vivid Seats to a Jerry Seinfeld show, he never imagines that the comedian would reschedule his performance three times because of the pandemic. Can he get a refund?
Wendy Schlessinger receives skincare products from Rodan + Fields that she didn’t order. Should she dispute the charges on her charge card? Or is there a better way to get her money back?
After a pandemic flight cancellation, Waleska Abreu has waited almost two years for a refund from Corsair International and her online agent, Flight Network. Is her money lost forever?
Before Tom Moran buys his 58-inch Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is -- but it isn’t. Does he deserve a refund?
Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?
