Christopher Elliott is the chief advocacy officer for Elliott Advocacy in Sedona. Email him at firstname.lastname@example.org or get help with any consumer problem by contacting him at elliott.org/help.
After Elizabeth Scott opens savings accounts for her kids, Bank of America completely depletes them with an $8 monthly “maintenance” fee. Is there any hope she can recover the money?
Hertz sends Marcus Hall a 10-year-old bill. But it can’t substantiate the $6 charge. Now he’s on the Do Not Rent list. Can I help him untangle this?
John Hudson’s Samsung electric stove doesn’t work. And Samsung can’t diagnose the problem. Does he deserve a refund?
Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return?
Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she’s only received half her money. What’s going on?
When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards. Are the cards refundable or not?
Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?
When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What’s going on?