Christopher Elliott is the chief advocacy officer for Elliott Advocacy in Sedona. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help.
BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back?
When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase Sapphire Reserve card. But then it backtracks, deducting half his money. What gives?
Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone?
Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won’t tell her what she did to deserve it.
Joy Wills’ dishwasher doesn’t work. Her extended protection plan purchased through Lowe’s isn’t working, either. It’s been six months -- will she ever get a working appliance?
Leslie Azor’s new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn’t been able to fix the furniture. Can she get a refund?
Manuel Harris’s microwave oven stops working. Fortunately, it’s still under warranty. Unfortunately, Frigidaire won’t honor the warranty. What can he do?
Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help?
Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get a refund?
After LeeAnn Hicks takes a Lyft ride, the company broadsides her with a $150 charge for cigarette burns. But she says she didn’t cause the damage. Does she still have to pay?
