Christopher Elliott is the chief advocacy officer for Elliott Advocacy in Sedona. Email him at firstname.lastname@example.org or get help with any consumer problem by contacting him at elliott.org/help.
Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
There's one thing Jerry Slaff won't do when he travels to Edinburgh and Dublin this fall: He promises not to complain.
Robert Kraus encountered the worst junk fee ever on a recent visit to Washington, D.C. That's when his hotel added a surprise $20 "Daily Mandatory Destination Charge" to his bill.
When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.
Airline seat selection fees are one of the most hated surcharges in the travel industry – and they should be illegal.
When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?
Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error cost her $222. Can she get her money back?