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Christopher Elliott

Stories by Christopher

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Yilun Liu canceled her Sears dishwasher order more than three months ago. But the company is still holding her $540. Will she ever get a refund?

By Christopher Elliott March 16, 2024
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Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long -- and how can she speed up the process?

By Christopher Elliott March 2, 2024
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Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to unenroll. But how?

By Christopher Elliott February 24, 2024
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The touchscreen on Satoaki Omori’s new HP laptop computer doesn’t work, and the computer has been discontinued. Can he get a full refund -- or at least a repair?

By Christopher Elliott February 10, 2024
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Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s app. He says the order went to the wrong store. Can he get a refund?

By Christopher Elliott December 12, 2023
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After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?

By Christopher Elliott October 29, 2023
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Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

By Christopher Elliott September 26, 2023
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Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

By Christopher Elliott September 6, 2023
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There's one thing Jerry Slaff won't do when he travels to Edinburgh and Dublin this fall: He promises not to complain.

By Christopher Elliott August 20, 2023
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Robert Kraus encountered the worst junk fee ever on a recent visit to Washington, D.C. That's when his hotel added a surprise $20 "Daily Mandatory Destination Charge" to his bill.

By Christopher Elliott August 5, 2023
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When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

By Christopher Elliott July 30, 2023
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When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.

By Christopher Elliott July 9, 2023
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Airline seat selection fees are one of the most hated surcharges in the travel industry – and they should be illegal.

By Christopher Elliott June 3, 2023
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When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?

By Christopher Elliott May 21, 2023
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Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund?

By Christopher Elliott May 14, 2023
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Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error cost her $222. Can she get her money back?

By Christopher Elliott April 23, 2023
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Q: Last summer, I bought two pieces of American Tourister luggage: a 24-inch and a 28-inch Pirouette NXT.

By Christopher Elliott April 16, 2023
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When a U.S. Customs agent confiscates Adriana Cordero’s passport, she tries to get it back. But government bureaucracy is standing between her and her ID.

By Christopher Elliott April 10, 2023
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Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?

By Christopher Elliott March 26, 2023
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It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?

By Christopher Elliott March 19, 2023
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The start of the summer travel season is only a few weeks away, but people in the know have already identified the most pressing problem: dangerously cramped airline seats.

By Christopher Elliott March 15, 2023
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Victoria Sims’s Frigidaire refrigerator has never worked. It’s been almost a year since she bought it -- can she get a replacement?

By Christopher Elliott March 12, 2023
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John Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it?

By Christopher Elliott February 27, 2023
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Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance?

By Christopher Elliott February 19, 2023
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BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back?

By Christopher Elliott January 29, 2023
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When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase Sapphire Reserve card. But then it backtracks, deducting half his money. What gives?

By Christopher Elliott January 15, 2023
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Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone?

By Christopher Elliott December 18, 2022
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Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won’t tell her what she did to deserve it.

By Christopher Elliott December 4, 2022
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Joy Wills’ dishwasher doesn’t work. Her extended protection plan purchased through Lowe’s isn’t working, either. It’s been six months -- will she ever get a working appliance?

By Christopher Elliott November 27, 2022
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Leslie Azor’s new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn’t been able to fix the furniture. Can she get a refund?

By Christopher Elliott November 20, 2022
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Manuel Harris’s microwave oven stops working. Fortunately, it’s still under warranty. Unfortunately, Frigidaire won’t honor the warranty. What can he do?

By Christopher Elliott November 13, 2022
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Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help?

By Christopher Elliott November 6, 2022
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Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get a refund?

By Christopher Elliott October 23, 2022
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After LeeAnn Hicks takes a Lyft ride, the company broadsides her with a $150 charge for cigarette burns. But she says she didn’t cause the damage. Does she still have to pay?

By Christopher Elliott October 2, 2022
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Ken West’s Alaska cruise gets canceled during the pandemic. UnCruise wants to give him future cruise credit. He wants a refund. Who’s right?

By Christopher Elliott September 25, 2022
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After Elizabeth Scott opens savings accounts for her kids, Bank of America completely depletes them with an $8 monthly “maintenance” fee. Is there any hope she can recover the money?

By Christopher Elliott September 18, 2022
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Airbnb suspends Maksym Bidnychenko’s account, but it won’t tell him why. Now it won’t even respond to him. Is there any way to get his account reinstated?

By Christopher Elliott September 4, 2022
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Hertz sends Marcus Hall a 10-year-old bill. But it can’t substantiate the $6 charge. Now he’s on the Do Not Rent list. Can I help him untangle this?

By Christopher Elliott August 28, 2022
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John Hudson’s Samsung electric stove doesn’t work. And Samsung can’t diagnose the problem. Does he deserve a refund?

By Christopher Elliott August 14, 2022
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Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return?

By Christopher Elliott August 7, 2022
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Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she’s only received half her money. What’s going on?

By Christopher Elliott July 17, 2022
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Avis wants Dominic Changco to pay $14,700 after one of its rentals gets water damage. But why did it take five years to get the paperwork?

By Christopher Elliott June 26, 2022
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When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards. Are the cards refundable or not?

By Christopher Elliott June 19, 2022
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Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?

By Christopher Elliott June 12, 2022
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When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What’s going on?

By Christopher Elliott June 6, 2022
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When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?

By Christopher Elliott May 22, 2022
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Something went wrong with Christine Miller’s solar panels. Now the company that was supposed to install them has sent her a bill. Does she have to pay?

By Christopher Elliott May 15, 2022
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annick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?

By Christopher Elliott May 8, 2022
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When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?

By Christopher Elliott May 1, 2022
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When Michelle Fiorelli wins a battery-powered toy car in a hotel sweepstakes, she looks forward to receiving her prize. But almost four years later, she’s still waiting. Will she ever get it?

By Christopher Elliott April 24, 2022

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