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Christopher Elliott

Stories by Christopher

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Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won’t tell her what she did to deserve it.

By Christopher Elliott December 4, 2022
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Joy Wills’ dishwasher doesn’t work. Her extended protection plan purchased through Lowe’s isn’t working, either. It’s been six months -- will she ever get a working appliance?

By Christopher Elliott November 27, 2022
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Leslie Azor’s new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn’t been able to fix the furniture. Can she get a refund?

By Christopher Elliott November 20, 2022
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Manuel Harris’s microwave oven stops working. Fortunately, it’s still under warranty. Unfortunately, Frigidaire won’t honor the warranty. What can he do?

By Christopher Elliott November 13, 2022
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Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help?

By Christopher Elliott November 6, 2022
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Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get a refund?

By Christopher Elliott October 23, 2022
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After LeeAnn Hicks takes a Lyft ride, the company broadsides her with a $150 charge for cigarette burns. But she says she didn’t cause the damage. Does she still have to pay?

By Christopher Elliott October 2, 2022
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Ken West’s Alaska cruise gets canceled during the pandemic. UnCruise wants to give him future cruise credit. He wants a refund. Who’s right?

By Christopher Elliott September 25, 2022
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After Elizabeth Scott opens savings accounts for her kids, Bank of America completely depletes them with an $8 monthly “maintenance” fee. Is there any hope she can recover the money?

By Christopher Elliott September 18, 2022
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Airbnb suspends Maksym Bidnychenko’s account, but it won’t tell him why. Now it won’t even respond to him. Is there any way to get his account reinstated?

By Christopher Elliott September 4, 2022
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Hertz sends Marcus Hall a 10-year-old bill. But it can’t substantiate the $6 charge. Now he’s on the Do Not Rent list. Can I help him untangle this?

By Christopher Elliott August 28, 2022
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John Hudson’s Samsung electric stove doesn’t work. And Samsung can’t diagnose the problem. Does he deserve a refund?

By Christopher Elliott August 14, 2022
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Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return?

By Christopher Elliott August 7, 2022
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Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she’s only received half her money. What’s going on?

By Christopher Elliott July 17, 2022
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Avis wants Dominic Changco to pay $14,700 after one of its rentals gets water damage. But why did it take five years to get the paperwork?

By Christopher Elliott June 26, 2022
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When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards. Are the cards refundable or not?

By Christopher Elliott June 19, 2022
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Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?

By Christopher Elliott June 12, 2022
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When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What’s going on?

By Christopher Elliott June 6, 2022
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When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?

By Christopher Elliott May 22, 2022
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Something went wrong with Christine Miller’s solar panels. Now the company that was supposed to install them has sent her a bill. Does she have to pay?

By Christopher Elliott May 15, 2022
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annick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?

By Christopher Elliott May 8, 2022
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When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?

By Christopher Elliott May 1, 2022
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When Michelle Fiorelli wins a battery-powered toy car in a hotel sweepstakes, she looks forward to receiving her prize. But almost four years later, she’s still waiting. Will she ever get it?

By Christopher Elliott April 24, 2022
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When Douglas Himberger buys tickets on Vivid Seats to a Jerry Seinfeld show, he never imagines that the comedian would reschedule his performance three times because of the pandemic. Can he get a refund?

By Christopher Elliott April 17, 2022
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Wendy Schlessinger receives skincare products from Rodan + Fields that she didn’t order. Should she dispute the charges on her charge card? Or is there a better way to get her money back?

By Christopher Elliott April 10, 2022
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After a pandemic flight cancellation, Waleska Abreu has waited almost two years for a refund from Corsair International and her online agent, Flight Network. Is her money lost forever?

By Christopher Elliott April 3, 2022
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Before Tom Moran buys his 58-inch Samsung Smart TV, he asks a representative if the unit is compatible with the MLB app. Samsung says it is -- but it isn’t. Does he deserve a refund?

By Christopher Elliott March 27, 2022
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Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

By Christopher Elliott March 20, 2022
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When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its car.

By Christopher Elliott March 13, 2022
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When BTS cancels Barbara Evans’ show, Ticketmaster offers her a refund. There’s just one problem: She canceled the credit card she used to pay for the tickets. Will she ever see the money again?

By Christopher Elliott February 27, 2022
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Sara DeGroot’s Colorado Avalanche game is canceled at the start of the pandemic. The organizer promises her a refund but then switches to a credit. Can it do that?

By Christopher Elliott February 13, 2022
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When Gloria Lenoir returns her merchandise to eBay, the company doesn’t refund her $29 and closes her case. How does she get eBay’s attention?

By Christopher Elliott February 6, 2022
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Why won't Ticketmaster refund Barbara Davenport's VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation. But she didn't.

By Christopher Elliott January 30, 2022
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I’m trying to cancel tickets to a Dave Chappelle and Joe Rogan show in New Orleans that I bought through Vivid Seats. At the time of the show, there were too many COVID-19 cases and I didn’t want to risk attending the show.

By Christopher Elliott January 23, 2022
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Q: I’m hoping you can help me with a situation I am having with my apartment management company.

By Christopher Elliott January 9, 2022
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Lynne Larkin wants a refund or credit for tickets to an NFL game she purchased through Ticketmaster. The reason: The stadium changed its health protocols. But is that a valid reason?

By Christopher Elliott January 2, 2022
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When we arrived at the Charleston airport for our return flight, the airport monitors and the Breeze app on my phone showed the flight delayed, with the gate to be announced.

By Christopher Elliott December 26, 2021
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When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?

By Christopher Elliott December 11, 2021
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Todd Brown's mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?

By Christopher Elliott December 4, 2021
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After the Schitt’s Creek reunion tour is canceled, Lori Glazer wants a refund for her tickets. But Tickets-Center.com is only offering a credit. Can it do that?

By Christopher Elliott November 26, 2021
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When Scenic River Cruises cancels Winston Bateman’s Danube river cruise vacation, his travel agent offers a refund. But it’s been months and he’s still waiting.

By Christopher Elliott November 19, 2021
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When Scenic River Cruises cancels Winston Bateman’s Danube river cruise vacation, his travel agent offers a refund. But it’s been months and he’s still waiting.

By Christopher Elliott November 12, 2021
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The freezer section of Lorra Manuel’s new Kenmore Elite refrigerator doesn’t work. She wants a replacement, but Sears and a subcontractor called Transformco are taking their time with her case. How can she persuade them to hurry up?

By Christopher Elliott November 5, 2021
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Chrissie Klinkowski returns her CBD gummies to Green Ape CBD. But the company is taking its time with the refund and wants to charge her a $5 restocking fee. Can it do that?

By Christopher Elliott October 29, 2021
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After Ekaterina Quinones returns her merchandise to T.J. Maxx, it agrees to a full refund. Then it fails to repay the money. What’s going on?

By Christopher Elliott October 23, 2021
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Bev Pettit’s photo workshop is canceled during the pandemic. But the company won’t give her a refund. Is that their final answer?

By Christopher Elliott October 15, 2021
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Myra Washington’s Electrolux refrigerator doesn’t work. In fact, it has never worked. Why won’t the company repair it for her?

By Christopher Elliott October 8, 2021
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Why won’t PayPal refund the mysterious $100 donation made from Jon Lau’s account? It won’t say - and it won’t pay the money, either.

By Christopher Elliott September 24, 2021
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After organizers cancel the Tampa Bay Blues Festival, they refuse to give Donna Dandrea and her husband a refund. Can they do that?</

By Christopher Elliott September 17, 2021
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Ticketmaster still owes Matthew Gerstman a $2,031 refund for a canceled Taylor Swift concert. A year later, he is seeing red.

By Christopher Elliott September 10, 2021

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