Yilun Liu canceled her Sears dishwasher order more than three months ago. But the company is still holding her $540. Will she ever get a refund?
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long -- and how can she speed up the process?
Diego Vega is signed up for Uber One. He has no idea how he’s been enrolled in the monthly $9.99 membership, but he does know one thing: He wants to unenroll. But how?
The touchscreen on Satoaki Omori’s new HP laptop computer doesn’t work, and the computer has been discontinued. Can he get a full refund -- or at least a repair?
Jonathan Sklar orders a meal from KFC through the fast-food restaurant’s app. He says the order went to the wrong store. Can he get a refund?
After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?
Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?
Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?
There's one thing Jerry Slaff won't do when he travels to Edinburgh and Dublin this fall: He promises not to complain.
Robert Kraus encountered the worst junk fee ever on a recent visit to Washington, D.C. That's when his hotel added a surprise $20 "Daily Mandatory Destination Charge" to his bill.
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?
When Robert Preuss tries to buy a Fisher-Price Power Wheels Dune Racer from Amazon, he can’t complete the purchase. Amazon offers to fix the problem but then reneges, leaving him with a $304 bill.
Airline seat selection fees are one of the most hated surcharges in the travel industry – and they should be illegal.
When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?
Elizabeth Moeck has tickets to see David Foster in concert, but the show gets canceled during the pandemic. What happened to her refund?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error cost her $222. Can she get her money back?
Q: Last summer, I bought two pieces of American Tourister luggage: a 24-inch and a 28-inch Pirouette NXT.
When a U.S. Customs agent confiscates Adriana Cordero’s passport, she tries to get it back. But government bureaucracy is standing between her and her ID.
Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?
It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?
The start of the summer travel season is only a few weeks away, but people in the know have already identified the most pressing problem: dangerously cramped airline seats.
Victoria Sims’s Frigidaire refrigerator has never worked. It’s been almost a year since she bought it -- can she get a replacement?
John Baldwin’s Samsung tablet won’t hold a charge. He wants to file a warranty claim. Samsung says the device is out of warranty. Is it?
Christy Prince’s new GE refrigerator hasn’t worked for three months. Should GE replace the appliance?
BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back?
When Warren Yue cancels a vacation rental for a church retreat before the pandemic, he initially gets a refund from his Chase Sapphire Reserve card. But then it backtracks, deducting half his money. What gives?
Robert Galinak sends his Samsung Galaxy S21 back to the company for repairs. But eight weeks later, the only thing he has to show for it is a high repair bill. So what happened to the phone?
Svetlana Milina receives a surprise $80 cleaning bill from Lyft after a seven-minute ride. But Lyft won’t tell her what she did to deserve it.
Joy Wills’ dishwasher doesn’t work. Her extended protection plan purchased through Lowe’s isn’t working, either. It’s been six months -- will she ever get a working appliance?
Leslie Azor’s new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn’t been able to fix the furniture. Can she get a refund?
Manuel Harris’s microwave oven stops working. Fortunately, it’s still under warranty. Unfortunately, Frigidaire won’t honor the warranty. What can he do?
Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help?
Konrad Karpiesiuk has to cancel a Disney on Ice performance after the venue imposes a new vaccine rule. Can he get a refund?
After LeeAnn Hicks takes a Lyft ride, the company broadsides her with a $150 charge for cigarette burns. But she says she didn’t cause the damage. Does she still have to pay?
Ken West’s Alaska cruise gets canceled during the pandemic. UnCruise wants to give him future cruise credit. He wants a refund. Who’s right?
After Elizabeth Scott opens savings accounts for her kids, Bank of America completely depletes them with an $8 monthly “maintenance” fee. Is there any hope she can recover the money?
Airbnb suspends Maksym Bidnychenko’s account, but it won’t tell him why. Now it won’t even respond to him. Is there any way to get his account reinstated?
Hertz sends Marcus Hall a 10-year-old bill. But it can’t substantiate the $6 charge. Now he’s on the Do Not Rent list. Can I help him untangle this?
John Hudson’s Samsung electric stove doesn’t work. And Samsung can’t diagnose the problem. Does he deserve a refund?
Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing. Is she entitled to a refund or a return?
Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. But so far, she’s only received half her money. What’s going on?
Avis wants Dominic Changco to pay $14,700 after one of its rentals gets water damage. But why did it take five years to get the paperwork?
When Diane Ashton asks Ticketmaster for a refund, it returns the money she spent on her Jim Gaffigan event tickets, but not her gift cards. Are the cards refundable or not?
Carol Egan accidentally booked an expensive and nonrefundable room at a Hampton Inn. Can she fix the mistake or is she stuck with a $264 bill?
When Olga Levy returns a Gucci bag to TJ Maxx, she expects a prompt refund. Instead, the company stalls. What’s going on?
When Jina Lee cancels a United Airlines flight, the airline promises her a credit. She never gets it. What does the company owe her?
Something went wrong with Christine Miller’s solar panels. Now the company that was supposed to install them has sent her a bill. Does she have to pay?
annick Vielleuse moved from Canada to the United States. Somewhere along the way, Airbnb banned her. How can she get unbanned?
When Virginia Cepero returns two chairs to Pottery Barn, the company doesn’t fully refund her. One year later, she’s locked in a battle with the company and Capital One. Is there a way out?
When Michelle Fiorelli wins a battery-powered toy car in a hotel sweepstakes, she looks forward to receiving her prize. But almost four years later, she’s still waiting. Will she ever get it?